We enforce high standards of quality to provide a faultless product. However, should a problem occur, we kindly ask you to contact the dealer from whom you have bought the Attic Brite Ridge Vent. For faster service you need to specify the nature of the defect and identify part’s number by referencing parts list or assembly instruction. In the email, referencing the details of the issue.  Your satisfaction is our priority and your request will be processed in a timely manner/as soon as possible.